Terms of Service

1. Agreement to Terms

These Terms of Service (“Terms”) constitute a legally binding agreement between you (“Client”, “User”, or “You”) and The Bharat Digital (“The Bharat Digital”, “Company”, “we”, “us”, or “our”), governing your access to and use of the WaM platform, website, webhooks, and associated WhatsApp automation services (collectively, the “Platform”).

By registering for, accessing, or using WaM, you agree that you have read, understood, and agreed to be bound by these Terms and our Privacy Policy. If you do not agree, do not access or use the Platform.

2. Meta Policies & Platform Integration

WaM utilizes the official WhatsApp Business Cloud API provided by Meta Platforms, Inc. Your use of WaM is strictly conditioned upon full compliance with all relevant Meta policies, including but not limited to:

• Meta WhatsApp Business Policy
• Meta Commerce Policy
• Meta WhatsApp Business Terms of Service

Any violation of Meta's policies by you constitutes an immediate and material breach of these Terms and may result in immediate suspension or termination of your account without refund.

3. User Opt-in & Anti-Spam Requirements

You represent and warrant that:

• You have obtained clear, verifiable, affirmative opt-in consent from each recipient before sending them any marketing, promotional, or notification message via WhatsApp.
• You will provide a clear and easy method for recipients to opt out (such as replying “STOP”) in your broadcast templates.
• You will immediately cease messaging any recipient who revokes consent or requests to be unsubscribed.
• You will maintain a high WhatsApp Phone Quality Rating (Green tier). In the event that your messaging causes high user block or report rates resulting in a degraded Quality Rating (Red tier), we reserve the right to throttle or suspend outgoing broadcasts to safeguard platform integrity.

4. Prohibited Uses

You agree not to use the Platform to:

• Transmit spam, unsolicited promotional messages, chain letters, or fraudulent schemes.
• Promote or sell items prohibited by Meta's Commerce Policy, including illegal drugs, firearms, tobacco products, counterfeit goods, or gambling.
• Harass, threaten, defame, impersonate, or infringe upon the intellectual property rights of any individual or entity.
• Attempt to reverse engineer, decompile, disable, or disrupt the Platform, its webhooks, or Meta's API infrastructure.

5. Fees, Meta Billing & Payments

Meta Conversation Fees: Outbound and inbound WhatsApp conversations incur usage fees established by Meta Platforms, Inc. categorized into Marketing, Utility, Authentication, and Service conversations. Where applicable, you agree to pay all Meta conversation charges and platform subscription fees as defined in your service tier or invoices.

Taxes: All payments are subject to applicable taxes, including GST in India, unless an exemption is substantiated by valid documentation.

6. Service Availability & Disclaimers

WaM is provided on an “AS IS” and “AS AVAILABLE” basis. While we strive to maintain 99.9% platform availability, we do not guarantee uninterrupted operation. Delivery of WhatsApp messages is ultimately handled by Meta Platforms, Inc. and telecommunications networks; we are not liable for delays, rejections, or delivery failures originating within Meta's systems or third-party telecom providers.

7. Limitation of Liability

To the maximum extent permitted by applicable law, in no event shall The Bharat Digital, its directors, officers, or employees be liable for any indirect, incidental, consequential, special, or punitive damages, including loss of profits, business interruptions, or data loss, arising from or related to your use of or inability to use the Platform.

8. Governing Law & Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of India. Any disputes arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the competent courts in India.

9. Contact Information

For questions regarding these Terms of Service, please contact: