Meta Platform Compliance
User Data Deletion Instructions
How to request deletion of your account and WhatsApp data from WaM (The Bharat Digital)
According to the Meta Platform rules and international data privacy regulations (such as GDPR and India's DPDP Act), users have the right to request the deletion of their personal data collected and processed through the WaM application.
How to Request Data Deletion
If you wish to remove your account, WABA access tokens, contact logs, or any associated data stored on WaM servers, you can initiate a deletion request through the following steps:
Option 1: Direct Email Request (Fastest)
Send an email to our data privacy team with the subject line “WhatsApp Data Deletion Request”.
- Email: privacy@thebharatdigi.com (copy: support@thebharatdigi.com)
- Include your Business Name, registered email address, and Phone Number ID / WABA ID.
Option 2: Disconnect via Facebook / Meta Business Settings
You can revoke WaM's access directly from your Facebook account at any time:
- Go to your Facebook account's Settings & Privacy → Settings.
- Click on Business Integrations (or Apps and Websites).
- Locate WaM (or the connected app).
- Click Remove. This immediately invalidates our access tokens.
What Happens After You Request Deletion
- Upon receiving your request, our engineering team will verify account ownership within 48 hours.
- All active access tokens, webhook subscriptions, and contact records associated with your account will be permanently deleted from our active databases.
- A confirmation code / receipt will be emailed to your registered business email address confirming full deletion.